Shipping and Returns

International shipping policy

Shipping time for most countries usually takes between 7-14 business days.

If you have been waiting to receive your order longer than 14 business days please contact us and we will be able to help you.

Please provide full address including postcode, mobile phone number, and a valid email. The delivery companies need to reach you to arrange delivery to your place.

Shipments can be done from our main gallery/office in Bali, Indonesia, France, or Russia defense where is the painting.

We inform you that transport and processing delays can happen at any time because of Covid-19. We are sorry for the inconvenience.

 

Shipping of unframed paintings / rolled in a tube 

Unframed paintings are shipped rolled up inside a hard tube. This is a safe way to transport a painting.  The canvas is carefully rolled up and placed inside a hard tube and well sealed.

 

Shipping of stretched and framed paintings ready to hang. 

Framed paintings are shipped inside a well-packed cardboard box or a wooden crate. The method of packaging depends on the size of the painting. We use special hard and soft packaging materials to ensure secure delivery. Select this method of delivery if you wish to hang the painting as soon as it’s delivered. We also can recommend this method of shipment for some artworks if they contain hard or fragile elements that may be damaged when sent rolled in a tube.

 

Certificate of Authenticity

The Certificate of Authenticity is always present inside the packaging. You find it when you open the tube or the box. 

 

Import duties and taxes

We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. We recommend checking with the customs of your country to estimate the amount of the duty or if any taxes apply. However, we can offer a discount for the next purchase as compensation for the tax payment. The discount amount is individual. Contact us before making the next purchase with a copy of the tax payment receipt for more information.

The declared value for customs is the full payment value of your transaction. If you want us to declare a different amount of your item, please contact me before purchase.

 

 

 

Refund policy

 

I want you to be happy with the artwork that you buy, so I am ready to show you the painting in the best way possible before you buy it with additional photos and even videos. Feel free to contact me before purchasing to get more cloud if you are still not sure. But if after delivery you don’t feel that it is the right piece for your space, you have 7 days after receiving your item to request a return and send it back at your expense.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact me at zoellindimitri@gmail.com. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

 

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right. 

In case if your order was delivered damaged, please contact me with upload images of damages and an official complaint letter to the delivery company, and I will be able to help from there.

 

Exceptions / non-returnable items


Unfortunately, I can not accept returns on sale items or gift cards.

 

Refunds


I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You will be refunded the purchase amount with the exception of the withheld transfer fee.

 

 

10% OFF

Subscribe to our newsletter and get 10% discount on your first purchase